Responsible Gambling

At PlayOJO, we are dedicated to providing a safe, fair, and enjoyable gaming environment for all our players. Responsible gambling is a core principle of our operations. We understand that for some individuals, gambling can transition from an entertaining pastime into a problem. Our policies and tools are designed to prevent problem gambling and to support those who may be experiencing difficulties. We continuously monitor our practices and adhere to the highest regulatory standards set by our licensing authority to ensure player protection. PlayOJO is committed to fostering a culture where players can enjoy our games responsibly, understanding their limits and accessing support when needed.

Identifying the early signs of problem gambling is crucial. It is important to be aware of changes in your own behaviour or that of someone you know. These signs are not exhaustive, but they can indicate that gambling is becoming an issue. If gambling is no longer fun and is causing distress, financial strain, or impacting relationships, it may be time to seek help. Common indicators include:

• Spending more money and time on gambling than you can afford or intend to.
• Chasing losses, trying to win back money you have lost.
• Feeling irritable or restless when trying to cut down or stop gambling.
• Gambling to escape from problems, anxiety, or depression.
• Lying to family members or others about the extent of your gambling.
• Neglecting work, school, or family responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling.

If you recognise any of these signs in yourself or someone close to you, please consider using our responsible gambling tools or seeking professional assistance.

Gambling should always be a form of entertainment, not a source of income or a way to escape problems. To keep your experience enjoyable and prevent potential issues, consider these tips:

• Gamble only with money you can afford to lose, never with funds allocated for essential expenses.
• Set strict limits on the amount of money and time you spend gambling.
• Avoid chasing losses, accept them as the cost of entertainment.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other hobbies and activities.
• Take regular breaks during your gaming sessions.
• Remember that gambling outcomes are random, there are no guaranteed winning strategies.

PlayOJO provides various tools to help you maintain control over your gambling activities.

PlayOJO empowers you to manage your gambling effectively by offering robust limit-setting tools. You can set financial limits that restrict the amount of money you can deposit, lose, or wager within a specified period. These limits can be set daily, weekly, or monthly. Once a limit is reached, you will be prevented from exceeding it until the next period begins. Increasing a limit usually involves a cooling-off period before it takes effect, giving you time to reconsider. Decreasing a limit, however, takes effect immediately. We strongly encourage all PlayOJO players to utilise these tools proactively to ensure gambling remains within their comfort zone.

If you feel you need a short break from gambling, PlayOJO offers "Time-Out" or "Cool-Off" options. These features allow you to temporarily restrict access to your account for a defined period, such as 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in, deposit funds, or play any games. This provides an opportunity to step back, reflect, and regain perspective without committing to a longer-term exclusion. Your account will automatically reactivate once the specified period has ended.

For individuals who feel their gambling is becoming problematic and requires a more substantial break, PlayOJO offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling for a longer, predetermined period, typically ranging from six months to five years, or even permanently. During a self-exclusion, you will not be able to access your account, deposit funds, or receive marketing communications from PlayOJO. We take self-exclusion seriously and implement measures to prevent circumvention. Once a self-exclusion is set, it cannot be reversed until the chosen period has fully elapsed. We recommend considering self-exclusion if you are struggling to control your gambling habits.

PlayOJO is strictly committed to preventing underage gambling. Our services are intended for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their jurisdiction, whichever is higher. We employ rigorous age verification procedures during the registration process, including requesting personal identification documents. Any attempt by a minor to register or gamble will result in account closure and forfeiture of winnings. We urge parents and guardians to take proactive steps to protect minors, such as installing internet filtering software and supervising online activity. Keeping your PlayOJO login details secure and ensuring minors do not have access to your devices are also important preventative measures.

To help you keep track of your gaming activity, PlayOJO provides "Reality Check" and "Session Reminder" features. A Reality Check is a pop-up notification that appears at regular intervals during your gaming session, informing you of how long you have been playing and your net win or loss during that period. This prompt encourages you to pause, reflect on your activity, and decide whether to continue playing or take a break. You can customise the frequency of these reminders to suit your preferences. These tools are designed to promote mindful gambling and prevent excessive play.

Understanding your gambling behaviour is a key step towards responsible play. PlayOJO encourages you to periodically take a self-assessment to evaluate your habits. This involves answering a series of questions designed to help you identify if your gambling is becoming a concern. The results of such an assessment are confidential and provide an indication of whether you might be at risk. It is a helpful tool for self-reflection and can guide you towards making informed decisions about your gambling practices. If the assessment suggests potential issues, we recommend utilising our responsible gambling tools or seeking further support.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)