Privacy Policy

Welcome to PlayOJO. This Privacy Policy explains how PlayOJO, operated by SkillOnNet Ltd, collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and other services (collectively, "Services"). We are committed to protecting your privacy and handling your data transparently and securely. This policy outlines our practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with PlayOJO or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

We collect various types of information to provide and improve our Services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and payment details (e.g., credit card information, bank account details). We collect this when you register an account, deposit funds, or withdraw winnings.
• Account Information: Your username, password (encrypted), security questions and answers, and account preferences.
• Transactional Information: Details about your betting and gaming activities, deposits, withdrawals, and other transactions conducted through PlayOJO.
• Technical Information: Your IP address, browser type and version, operating system, device type, referrer URL, and information about your interaction with our Services, including pages visited and time spent on our site.
• Communication Information: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Verification Information: Documents and data required for identity verification, age verification, and anti-money laundering (AML) checks, such as copies of your passport, driver's license, or utility bills.
• Publicly Available Information: In some cases, we may collect information from public sources, such as social media, to verify your identity or for fraud prevention purposes.

PlayOJO uses your personal information for several essential purposes:

• To Provide Services: To manage your account, process your transactions, allow you to participate in games, and provide customer support.
• Security and Fraud Prevention: To verify your identity, prevent fraudulent activities, detect and prevent money laundering, and ensure the security of our platform.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, responsible gambling requirements, and reporting to regulatory authorities.
• Personalisation: To tailor our Services, promotions, and content to your preferences and gaming history, enhancing your experience at PlayOJO.
• Communication: To send you important updates about your account, changes to our terms or policies, and, with your consent, marketing communications about our products and services.
• Improvement of Services: To analyse how our Services are used, troubleshoot technical issues, and improve the functionality and user experience of our website and applications.
• Responsible Gambling: To monitor your gaming activity for signs of problem gambling and to offer support or impose limits as required by our responsible gambling policies.

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as anti-money laundering laws, licensing requirements, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our services, and marketing activities (where consent is not required).
• Consent: We will obtain your explicit consent for certain processing activities, particularly for sending direct marketing communications, where required by law. You have the right to withdraw your consent at any time.

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by PlayOJO.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental entities when legally required or to comply with our regulatory obligations.
• Fraud Prevention and Responsible Gambling Organisations: We may share information with organisations involved in fraud prevention, anti-money laundering, and responsible gambling initiatives to protect our players and maintain the integrity of our services.
• Affiliates and Group Companies: Your data may be shared within the SkillOnNet group of companies for operational, analytical, and marketing purposes, ensuring consistent service delivery and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

PlayOJO takes the security of your personal information seriously. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption protocols (e.g., SSL/TLS) to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for their job functions, and they are bound by strict confidentiality obligations.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights concerning your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions, such as when you dispute the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section.

PlayOJO uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and deliver personalised content and advertising. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our services.
• Functionality Cookies: These are used to recognise you when you return to our website and remember your preferences, such as your chosen language or region.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:

• For the duration of your active account with PlayOJO.
• For a period of five years after your account becomes inactive or is closed, as required by anti-money laundering and gambling regulations.
• For longer periods if required by specific legal obligations, regulatory investigations, or to resolve disputes.

Once the retention period expires, we securely delete or anonymise your personal data.

As part of our operations, your personal information may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as within the EEA. When we transfer your data internationally, PlayOJO ensures that appropriate safeguards are in place to protect your privacy rights, such as:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations to protect your data.
• Relying on your explicit consent for specific transfers, where appropriate.

Our Services are strictly for individuals aged 18 or over (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records.

We conduct age verification checks to ensure that no minors are using PlayOJO. If you suspect that a minor has provided us with personal information, please contact us immediately.

PlayOJO may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory guidelines. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or through your account. We encourage you to review this policy regularly to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer or customer support team:

• Via Live Chat: Available on our website 24/7.
• Via Email: [email protected]
• By Post: Our registered office address can be found in our Terms and Conditions.

We are committed to resolving any privacy-related concerns promptly and effectively.