KYC and Verification

At PlayOJO, we are committed to providing a safe, fair, and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It allows us to comply with stringent regulatory requirements set by our licensing authorities, prevent fraud, combat money laundering, and ensure that only individuals of legal age can access our services. This process protects both you, our valued player, and PlayOJO as a licensed operator.

KYC stands for "Know Your Customer." It is a mandatory process for financial institutions and regulated businesses, including online casinos like PlayOJO, to verify the identity of their clients. This involves collecting and verifying personal information to confirm who you are. The aim is to understand our customers better, assess potential risks, and adhere to legal obligations designed to prevent financial crime and protect vulnerable individuals.

Verification may be required at several stages of your PlayOJO journey:

• Upon Registration: We often perform initial checks when you first sign up.
• Before Your First Withdrawal: To process any payout, we must confirm your identity and ensure the funds are returned to the rightful account holder.
• When Depositing Certain Amounts: Deposits exceeding specific thresholds, either as a single transaction or cumulatively, will trigger verification requests.
• During Account Activity Reviews: Our security systems continuously monitor account activity. If unusual patterns or discrepancies are detected, we may request further verification.
• Periodically: Even if you have been verified before, we may conduct periodic re-verification to ensure your information remains current and accurate, in line with ongoing regulatory obligations.

To complete our KYC and verification procedures, you may be asked to provide one or more of the following types of documents:

• Proof of Identity
• Proof of Address
• Proof of Payment Method
• Source of Funds Documentation

All documents must be clear, legible, valid, and show all four corners. We cannot accept expired documents.

To confirm your identity, we typically require a clear, colour copy of one of the following official government-issued photo identification documents:

• Passport: The photo page, showing your full name, date of birth, photograph, and signature.
• Driver's Licence: Both the front and back of the card, displaying your full name, date of birth, photograph, and signature.
• National Identity Card: Both the front and back of the card, showing your full name, date of birth, photograph, and signature.

The document must not be expired and must clearly show your full name and date of birth exactly as registered on your PlayOJO account.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• Utility bill (e.g., electricity, gas, water, internet, landline phone bill)
• Bank statement or credit card statement (physical or electronic statement, not a screenshot of online banking)
• Government-issued letter or tax statement
• Council tax bill

Mobile phone bills are generally not accepted as proof of address. The document must be dated within the last 90 days, show your full name, and match the address registered on your PlayOJO account.

To ensure the security of financial transactions and prevent unauthorised use of payment instruments, we often need to verify the payment methods you use to deposit and withdraw funds. The specific requirements depend on the method:

• Credit/Debit Cards: A clear copy of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. The card must show your name, the first six and last four digits of the card number, and the expiry date.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name, email address, and the account ID or number associated with the e-wallet.
• Bank Transfers: A copy of a recent bank statement (dated within the last three months) showing your name, bank logo, account number, and recent transactions to or from PlayOJO.

The name on the payment method must match the name registered on your PlayOJO account. Third-party payments are not permitted.

In accordance with anti-money laundering regulations, PlayOJO may be required to ask for information regarding the source of funds used for your gaming activities. This is known as Source of Funds (SoF) verification. This request is typically triggered by significant deposit volumes or unusual betting patterns. We may ask for documents that demonstrate the origin of your wealth, such as:

• Payslips or employment contracts
• Bank statements showing regular income
• Proof of inheritance or property sale
• Business accounts or tax returns

This process, often referred to as Enhanced Due Diligence (EDD), is a crucial part of our regulatory compliance and helps us to prevent financial crime. We understand these requests can be intrusive, but they are a legal requirement for us as a licensed operator.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, document review is completed within 24-48 hours. However, during peak times or if further information is required, it may take longer. We will notify you via email or through your PlayOJO account messaging system once your documents have been reviewed and your account status updated. You can usually upload documents directly through a secure portal within your account.

PlayOJO takes the security and privacy of your personal data very seriously. All documents you submit are stored securely and handled in strict accordance with our Privacy Policy and applicable data protection regulations, including GDPR. We use encryption and other security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Your documents are only accessed by authorised personnel for the purpose of verification and regulatory compliance.

PlayOJO operates under strict anti-money laundering (AML) laws and regulations. Our KYC procedures are a cornerstone of our AML framework. By verifying your identity and, where necessary, the source of your funds, we play our part in preventing our platform from being used for illegal activities such as money laundering and terrorist financing. We are legally obligated to report suspicious transactions to the relevant authorities.

One of our most critical responsibilities is to prevent underage gambling. PlayOJO strictly enforces an age limit of 18 years or the legal gambling age in your jurisdiction, whichever is higher. Our verification processes are designed to confirm that all our players meet this age requirement. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

If there are delays in your verification, it often means the documents provided were unclear, incomplete, or did not meet our requirements. We will contact you to explain why your documents were not accepted and what further information is needed. If verification remains unsuccessful after repeated attempts, or if we cannot verify your identity to our satisfaction, we may be required to suspend or close your account and withhold any funds, in accordance with our terms and conditions and regulatory obligations.

If you have any questions about the KYC process, need assistance uploading documents, or encounter any issues with verification, our dedicated customer support team is here to help. You can contact us via live chat, email, or telephone. Please provide as much detail as possible when contacting us so we can assist you efficiently. We are committed to making the verification process as straightforward as possible for you.