Responsible Gambling

At PlayOJO, we are dedicated to fostering a safe and responsible gambling environment. We believe that playing should always be an enjoyable and entertaining experience, free from harm. Our commitment extends beyond mere compliance with regulatory requirements, it is an integral part of our operational philosophy. We strive to empower our players with the tools and information necessary to manage their play effectively, ensuring that gambling remains a form of recreation. We continuously review and enhance our responsible gambling measures, working in collaboration with industry experts and regulatory bodies to uphold the highest standards of player protection.

We understand that for a small minority of individuals, gambling can transition from a harmless pastime into a problem. PlayOJO is proactive in identifying and assisting those who may be at risk. Our staff receive regular training on responsible gambling practices and are equipped to guide players towards appropriate support resources. We are committed to transparency, providing clear and accessible information about responsible gambling tools and policies. Your well-being is our priority, and we encourage all players to engage with our platform responsibly.

Problem gambling can manifest in various ways, and it is important to be aware of the potential indicators, both in yourself and in others. Recognising these signs early can be crucial for seeking timely help. Problem gambling is not about how much money is won or lost, but rather about the impact gambling has on an individual's life.

• Spending more money and time on gambling than you can afford, or more than you intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your mood, leading to feelings of anxiety, guilt, or depression.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated, unsuccessful attempts to cut down or stop gambling.
• Losing interest in hobbies or activities you once enjoyed.
• Gambling to escape from problems or unpleasant feelings.
• Arguments with family or friends about your gambling habits.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to consider seeking support. PlayOJO provides various tools to help manage play, and professional help is available.

Maintaining control over your gambling activities is key to keeping it fun and sustainable. PlayOJO advocates for a balanced approach to gambling, where it remains an enjoyable form of entertainment rather than a source of stress or financial strain. Here are some principles to help you maintain control:

• Gamble for entertainment, not as a way to make money. View gambling as a leisure activity with a cost, similar to going to the cinema or a concert.
• Set a budget and stick to it. Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set time limits. Determine how long you will play for and take regular breaks.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs. Your judgment can be impaired, leading to poor decisions.
• Balance gambling with other activities. Ensure gambling does not become your sole focus.
• Understand the odds. Be aware that the house always has an edge, and winning is never guaranteed.

PlayOJO offers a suite of tools designed to assist you in managing your play, ensuring that your experience remains positive and within your control.

PlayOJO provides comprehensive tools to help you manage your financial outlay and betting activity. These limits are designed to empower you to play within your means and prevent you from spending more than you intend. You can set these limits at any time through your account settings, and we encourage all players to utilise them.

• Deposit Limits: These allow you to restrict the amount of money you can deposit into your PlayOJO account over a specified period (daily, weekly, or monthly). Once you reach your set limit, you will not be able to deposit further funds until the period resets.
• Loss Limits: This tool enables you to cap the net amount of money you can lose over a specific timeframe (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the limit period concludes.
• Wager Limits: These limits allow you to control the total amount of money you can stake on bets over a defined period (daily, weekly, or monthly). This helps manage the volume of your betting activity.

You can adjust these limits at any time. Any request to increase a limit will typically take effect after a cooling-off period, in line with regulatory requirements, allowing you time to reconsider. Decreasing a limit, however, usually takes effect immediately.

If you feel you need a short break from gambling, PlayOJO offers Time-Out and Cool-Off periods. These temporary breaks can be beneficial if you feel your gambling is becoming excessive or if you simply wish to step away for a while without fully self-excluding. During a Time-Out or Cool-Off period, you will be unable to log in to your account, deposit funds, or participate in any gambling activities on PlayOJO.

You can choose a Time-Out period for durations such as 24 hours, 48 hours, or 7 days. For a slightly longer break, Cool-Off periods can be set for 1 month, 2 months, or 3 months. Once activated, these periods cannot be cancelled or shortened. Your account will automatically reactivate once the chosen period has elapsed. We recommend using these tools proactively if you feel the need to pause your gambling activity and reflect on your habits.

For individuals who feel they need a more significant break from gambling, PlayOJO provides robust self-exclusion options. Self-exclusion is a formal process that allows you to block access to your account for an extended period, preventing you from gambling with us. This is a serious commitment designed for those who recognise that gambling has become problematic.

You can choose to self-exclude for periods ranging from 6 months up to 5 years, or even permanently. During a self-exclusion period, your account will be closed, and you will be prevented from opening new accounts with PlayOJO. We will also take reasonable steps to prevent you from receiving any marketing materials during this time. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully expired. If you wish to return to gambling after your self-exclusion period ends, you will need to contact our customer support team, and a re-activation process, including a further cooling-off period, will be followed in accordance with our licensing authority's guidelines.

We also advise considering registering with national multi-operator self-exclusion schemes where available, to extend your self-exclusion across multiple gambling operators.

PlayOJO is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ rigorous age verification procedures during the account registration process. This includes requesting proof of age and identity, and utilising third-party verification services to confirm that all our players meet the legal age requirements.

We understand that minors may have access to computers or mobile devices used by adults. We urge parents and guardians to take proactive steps to prevent underage access to gambling sites. This includes:

• Keeping your PlayOJO login details confidential and secure.
• Using parental control software to block access to gambling websites.
• Educating children about the risks associated with underage gambling.
• Monitoring internet usage on shared devices.

If we discover that a minor has registered an account with PlayOJO, the account will be immediately closed, and any winnings forfeited. We take our responsibility in protecting minors very seriously and appreciate the cooperation of our players in upholding this commitment.

To help you stay aware of the time you spend gambling, PlayOJO offers Reality Checks and Session Reminders. These tools are designed to provide regular notifications during your play, prompting you to take a break or review your activity.

A Reality Check is a pop-up notification that appears at pre-set intervals (e.g., every 30 minutes, 60 minutes, or longer) while you are actively playing games. This notification will inform you of the duration of your current session, your net winnings or losses during that session, and offer you the option to continue playing or to exit the game. This interruption serves as a valuable reminder to assess your play and decide whether you wish to continue.

You can set your preferred Reality Check frequency through your account settings. We strongly recommend all players to activate this feature to help maintain awareness and control over their gambling sessions. This simple tool can be highly effective in preventing extended periods of uninterrupted play.

Understanding your gambling habits is the first step towards responsible play. PlayOJO encourages you to regularly take a self-assessment to evaluate your relationship with gambling. This can help you identify if your play is becoming problematic and whether you need to adjust your habits or seek support. Below are some questions to consider:

• Do you find yourself thinking about gambling frequently, even when not playing?
• Have you ever tried to control, cut back, or stop gambling, but been unsuccessful?
• Do you feel restless or irritable when attempting to cut down or stop gambling?
• Have you gambled to escape from problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
• After losing money gambling, do you often return another day to get even?
• Have you lied to family members, therapists, or others to conceal the extent of your involvement with gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate that your gambling is becoming a concern. We advise you to utilise the responsible gambling tools available on PlayOJO, such as limits and self-exclusion, and consider reaching out to a professional support organisation for guidance.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)