Privacy Policy

Welcome to PlayOJO. This Privacy Policy outlines how PlayOJO collects, uses, stores, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with PlayOJO or using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our approach to your data. If you have any questions, please contact us using the details provided at the end of this document.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification). We collect this during registration and account verification processes.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and e-wallet information. We do not store full payment card details, but rather tokens provided by payment processors.
• Transaction Data: Records of your deposits, withdrawals, bets, and gaming activity on PlayOJO.
• Technical Information: Your IP address, browser type and version, operating system, device type, and login data. This information is collected automatically when you access our services.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and clickstream data.
• Communication Data: Records of your correspondence with us, including emails, chat transcripts, and telephone calls.
• Publicly Available Information: Data from public sources, such as social media platforms or public registers, used for verification and fraud prevention purposes.
• Marketing and Communication Preferences: Your preferences regarding receiving marketing communications from us.

PlayOJO uses your personal information for several key purposes:

• Account Management: To set up and manage your account, verify your identity, and process your transactions.
• Service Provision: To provide you with access to our games and services, and to personalize your gaming experience.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal activities, ensuring the integrity of our services. This includes using your data for responsible gambling measures.
• Compliance with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authorities and other applicable laws.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and Promotions: To send you information about promotions, bonuses, and new games that may be of interest to you, based on your preferences. You can opt out of marketing communications at any time.
• Service Improvement: To analyze user behavior, identify trends, and improve the functionality and user experience of our website and services.
• Internal Operations: For internal record keeping, auditing, and reporting purposes.

We process your personal information based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and PlayOJO, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which PlayOJO is subject. This includes anti-money laundering (AML) regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by PlayOJO or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where consent is not required), and service improvement.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for specific marketing activities. Where processing is based on consent, you have the right to withdraw your consent at any time.

PlayOJO may share your personal information with third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, and marketing services. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental bodies when legally required to do so, or to comply with a court order, warrant, or similar legal process.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with specialized agencies.
• Affiliates and Group Companies: Your data may be shared within our corporate group for operational, administrative, and analytical purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, accountants, and auditors, when necessary.

We do not sell your personal data to third parties.

PlayOJO implements robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

Under applicable data protection laws, you have several rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly where the processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will respond to your request in accordance with applicable data protection laws.

PlayOJO uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

We use different types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: Collect information about how you use our website, such as pages visited, to help us improve site performance. These cookies do not collect personally identifiable information.
• Functionality Cookies: Allow our website to remember choices you make (like your username or language preference) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

PlayOJO retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account and for a period thereafter as required by gambling regulations, anti-money laundering laws, and tax legislation.

When your data is no longer required, we will securely delete or anonymize it. In some cases, we may retain data for a longer period if there is an ongoing legal dispute or investigation.

As PlayOJO operates internationally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and ensure your data is treated securely and in accordance with this Privacy Policy. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Using standard contractual clauses approved by the European Commission, which provide specific data protection obligations for the recipient.
• Implementing other legally recognized mechanisms for data transfers.

PlayOJO services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

PlayOJO may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available on our website

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that your complaint has not been adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.